Q. Bought a package of BIC Mark It 36 this week. AT least one of the pens does not write (I haven't used them all yet), so now I am concerned how long they will be usable. What is the best way to store them to make them last the longest?

A. Thank you for your question and interest in BIC Mark-It™ Permanent Markers. The best way to store BIC Mark-It™ Permanent Markers is with the cap on. In regards to your comment on one of the markers being dried up, please contact BIC’s Consumer Affairs Department. Use the link below to contact the Consumer Affairs Department so that they can send you a replacement product:

http://www.bicworld.com/us/pages/contact/

Q. I tried out Mark-It markers on a glass candy dish. After drying, it wiped right off with a wet cloth. So I let it sit overnight and had the same results. Any suggestions?

A. Thank you for your question and interest in BIC Mark-It™. BIC Mark-It™ Permanent Markers are permanent on glass surfaces, as well as a variety of other surfaces including metal, plastic, photos, foils, coated paper, oily and damp surfaces. Generally, hot soapy water will remove the permanent marker.

Q. I was told that when scrapbooking I have to be careful with permanent markers because they will bleed thought over time and I was wondering if the BIC ultra fine tip markers would do that.

A. Thank you for your question and interest in BIC Mark-It™ Permanent Markers. BIC Mark-It™ Permanent Markers have acid-free ink—no added acid, no measureable pH, which make them the perfect tool for scrapbooking.

Q. When making paper bag book covers is there any way the marker will bleed through to the book if so how should I remove the marks with out harming the book?

A. Thank you for your question and interest in BIC Mark-It™ Permanent Markers. Since the markers are permanent, you should protect the surface between the book and book cover since ink penetration may occur.

Q. I want to get the 36 pack of permanent markers but I don’t know where to get them?? And I want to know how much money they are???? Are they expensive??? Cheap????

A. Thank you for your question and interest in BIC Mark-It™ Permanent Markers. BIC Mark-It™ Permanent Markers can be purchased at a variety of office superstore and mass retailers. The retail price is approximately $20.

Q. I am doing a science fair project for school on how permanent a permanent marker is. I would like any information on the topic of removing permanent markers, and of any studies on the actual life span of the ink on household surfaces. I have scanned the internet for research on the subjects, and have not been successful. My teacher requires me to find research other than my own, and any help would save my grade. Thank you for your time, I hope to hear from you shortly.

A. Thank you for your question and interest in BIC Mark-It™ Permanent Markers. BIC Mark-It™ Permanent Markers are permanent on just about everything including: glass, metal, plastics, photos, foils, coated papers, oily, and damp surfaces. The permanent markers are also contain acid-free ink, which means there is no added acid or measurable pH. In terms of removing permanent markers, we recommend that you use hot, soapy water to remove the mark. If that does not work, you can also try rubbing alcohol.

Q. I am doing a science project on permanent markers and need to know when the first BIC Permanent Marker was made? I am going to be testing 6 different permanent markers with vinegar, rubbing alcohol, water and varsol on different fabrics, paper and plastic to see if they really are permanent and I just needed to know how old the BIC permanent markers have been around.

A. Thank you for your question and interest in BIC Mark-It™ Permanent Markers. BIC has been producing and selling permanent markers since 2002 when the Grip Permanent marker was launched. A year later, BIC launched the BIC Mark-It™ Permanent Markers. In 2005, BIC launched the first 12 colors in the BIC Mark-It™ Color Collection. Earthly Expressions, and Retractable were all launched in 2007.

Q. I have a new climbing rope and would like to mark the middle as well as other parts of the rope. will a "Mark.it" pen damage the rope fibers?

A. Thank you for your question and interest in BIC Mark-It™ Permanent Markers. Please contact the climbing rope manufacturer to find out what types of products can be used to mark the rope.

Q. My two year old twins and 3 year old son all decided to decorate daddy's leather chair with the 36 Bic Mark it collection! Any ideas on how to get this off with out ruining the leather on the chair??? My husband will forever thank you!

A. Thank you for your question. Please contact the chair manufacturer for the best way to remove permanent marker from the leather surface.

Q. Hi are your markers safe for scrapbooking????? Are they truly acid free??????

A. Thank you for your question and interest in BIC Mark-It™ Permanent Markers. BIC Mark-It™ Permanent Markers have acid-free ink—no added acid, no measureable pH.

Q. how long does it take before mark it's are permanent on glass. they wash off easily and i was wondering if you have to wait 24 hours or will they always wash right off

A. Thank you for your question. BIC Mark-It™ Permanent Markers are permanent on glass and generally dry a few seconds after application to surfaces. However, when washing glass, BIC recommends that you use warm soapy water because washing with hot water may cause the markings to fade over time.

Q. After writing just a few words with a new "mark it", I left the cap off over night. Is there anyway to get the ink to flow again?

A. Thank you for your question. The best way to try to get the ink to flow again is to recap the marker for at least 24 hours before attempting to write with the BIC Mark-It™ Permanent Marker.